SLAs – Hyperbyte's Tiered Commitment
SLA You Can Actually Understand (and Count On)
No fine print. No fuzzy promises. Just real humans with real uptime and escalation guarantees — backed by AI that never sleeps.
SLAs by Tier:
| Feature | Tier 1 – Watcher | Tier 2 – Keeper | Tier 3 – Co-Pilot |
|---|---|---|---|
| 24/7 Monitoring | ✅ | ✅ | ✅ |
| Alert Triage | AI-Only | AI + Light Human Review | Full Human Triage |
| Response Time (Critical) | Best-effort | 6 hours | 2 hours |
| Backups / Capacity Checks | ❌ | ✅ Monthly | ✅ Biweekly |
| Incident Support | ❌ | Limited | Full IR Process + Biweekly Sync |
| Platform Reviews | ❌ | Quarterly | Monthly |
| Pricing (excl. VAT) | £3.6k/year | £15k/year | £70k–£120k+/year |
Why It Works:
- Flexible entry, full control
- Support grows with your needs
- Clear expectations = better outcomes
Suggested Visuals:
- Animated tier card hover states
- Screenshot of incident escalation flow (T3)
- A "starter to scale-up" journey roadmap illustration
Need more than just alerts? Want real platform partnership?
